ISO 20000 Certification

E Com Security Solutions help organizations build an ITSM System that adapts to the changing technologies, aligns with business objectives to provide efficiency in performance and achieve certification.

  • Demonstrate your ongoing commitment to exceptional IT Service Management
  • Demonstrate consistency to deliver a high quality service and take a competitive advantage to attract new business
  • Identify opportunities for improvement and deliver a better service to your customers
  • Leverage ITIL practices to optimise resources and processes
  • Manage the costs of conformance to a multitude of regulations, including the PCI DSS and Sarbanes-Oxley

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Datasheet

What is ISO/IEC 20000?

ISO/IEC 20000 is the first internationally recognized standard for an IT Service Management System (ITSMS). ISO/IEC 20000 is the best practice framework to help organizations build an ITSMS that adapts to the changing technologies, aligns with business objectives and provides efficiency in performance.

ISO/IEC 20000 makes sure that you work with stakeholders to have the best IT services in place, which are regularly monitored, tested and enhanced over time. By reviewing processes at regular intervals, you will identify opportunities for improvement and deliver a better service to your customers.

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ISO/IEC 20000 Implementation Approach

The Plan-Do-Check-Act (PDCA) cycle is the operating principle of ISO management standards. By following this cycle, you can effectively manage – and continually improve – your organization’s effectiveness. The ISO 20000 implementation is carried out in 11 phases based on the PDCA cycle and following are the key implantation phases:

Phase 1—Identify Business Objectives
Phase 2—Obtain Management Support
Phase 3—Select the Proper Scope of Implementation
Phase 4—Define a Method of Risk Assessment
Phase 5—Risk Classification Based on Risk Assessment
Phase 6—Manage the Risks, and Create a Risk Treatment Plan
Phase 7—Set Up Policies and Procedures to Control Risks
Phase 8—Allocate Resources, and Train the Staff
Phase 9—Monitor the Implementation of the ISMS
Phase 10—Certification Audit
Phase 11—Conduct Periodic Reassessment Audits

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